FAQs


 

How long does shipping take?

Shipping depends on the item but typically 3-5 days (SHIPPING TIME DOES NOT INCLUDE PROCESSING TIME) ****DUE TO COVID-19 SHIPPING DELAYS MAY APPLY

What is processing time?

Processing time is the period of time between the date an order is placed and when it is shipped. Processing time includes payment confirmation, preparation for your order and manufacturing time in some occasions. Depending on the amount of orders in our system to be processed, it could take up to 10 business days. Usually, however, we try to get in stock orders out within 48 hours.

What is a preorder item?

Pre-order means the item is not in stock and won't ship until the item is in stock. 

How do I know if the item I want is on preorder?

It will be stated in the product description and/or title.

How long can an item be on preorder?

There isn't a specific time but usually a preorder item takes 2-3 weeks. In rare situations they can take up to 5 weeks.

How do I track my package?

Once your order is shipped out we will send you an email and/or text with your tracking number and shipping company.

I forgot to use a discount code. Can you adjust it?

No, unfortunately orders that have already been placed cannot be changed and discounts cannot be added after a purchase has finalized. 

Do you ship worldwide?

Yes! We offer worldwide shipping. Though we do have worldwide shipping, the shipping time can take longer than US shipping. All international orders can take between 2-4 weeks.

What do I do if I received the wrong order?

Please contact us with your name, order number, and description/photo of the incorrect item. We'll send a return label at no extra cost and will reship the correct item (usually with a free gift).

What is your return policy?

We do NOT allow returns or exchanges. ALL SALES ARE FINAL.

Can I cancel my order? 

You have 24 hours to cancel a purchase. We do not accept cancellations or issue refunds for any order after 24 hours from the purchase OR after it's already in transit to your destination. We do not do returns or exchanges.

What do I do if I entered the wrong address at checkout?

If you entered the wrong shipping address at checkout it is imperative that you contact us as soon as possible so that we can update your information accordingly. Though we will do our best to work with you, we are not responsible for any mistakes made on your behalf. If the package is returned to us there may be a wait before we can ship it back out. This is why it is extremely important to enter the correct shipping information.